Overview

As part of a cross-functional agile scrum team, I worked as Senior UX Designer on Ericsson Private 5G (EP5G), a private 4G/5G network solution enabling enterprises to deploy secure, high-performance cellular connectivity. EP5G supports mission-critical operations such as smart factories, industrial automation, mining, airports, logistics, and large campus environments where traditional Wi-Fi and public networks are insufficient.

The focus was on digitalising the product experience and making complex telecom capabilities accessible to enterprise users.



The Users

EP5G serves network administrators, enterprise IT teams, and field engineers operating private networks in environments like manufacturing plants and industrial sites. It also supports internal sales and support teams responsible for configuration, delivery, and troubleshooting. Users ranged from highly technical network specialists to business stakeholders driving digital transformation, requiring a UX that balanced advanced control with clarity.



My Role

I worked within an agile scrum team together with seven other UX designers, product owners, and engineers. My contribution focused on designing end-to-end user flows, interaction patterns, and interface concepts that translated complex network functionality into usable digital experiences. I also designed and evolved UI components based on the Ericsson Design System (EDS), ensuring consistency and scalability across EP5G and related products. In close collaboration with sales and support, I helped identify customer needs and value-driven use cases, feeding insights into design decisions, backlog refinement, and prioritisation. The role also touched on product strategy and project coordination, supporting alignment between design, business objectives, and technical constraints.



Results

The work contributed to a more coherent and scalable UX for EP5G, reducing onboarding friction for enterprise customers and internal teams. By grounding design decisions in real operational workflows from smart factories and industrial environments, the product became easier to understand and operate, supporting a stronger product-market fit within Ericsson’s Enterprise 5G portfolio.